ContactLast updated: September 25, 2026
These terms apply only to new bookings made after these terms are published. Bookings made before publication remain subject to the terms provided at the time of booking. These terms do not apply retroactively.
BOOKING & PAYMENT
A booking is confirmed once the required payment has been received and confirmation has been issued by Food Trail Istanbul.
CANCELLATION & REFUNDS
Once payment has been processed and an invoice has been issued, 20% of the total booking amount is non-refundable to cover payment processing, administrative and booking-related costs. Cancellations received at least 24 hours before the scheduled starting time are eligible for a refund of the remaining 80%.
Cancellations received less than 24 hours before the scheduled starting time, no-shows, and late arrivals resulting in the tour being missed are non-refundable. Refund processing times may vary depending on the payment provider and the guest’s bank.
CHANGES & RESCHEDULING
Where possible, Food Trail Istanbul will help guests reschedule rather than cancel. Date/time changes are subject to guide, ticket, vehicle and other service availability and may involve additional costs if third-party services have already been booked.
WEATHER & ITINERARY CHANGES
Tours normally operate in changing weather conditions. The itinerary may be adjusted when necessary for comfort, practicality or safety. Weather conditions alone do not automatically constitute a cancellation by Food Trail Istanbul. If conditions make an experience unsafe or impractical, Food Trail Istanbul may reschedule, modify or cancel the tour.
CANCELLATION BY FOOD TRAIL ISTANBUL
If Food Trail Istanbul cancels an experience and a suitable alternative cannot be agreed upon, the guest will receive a full refund of the amount paid.